Shipping and Logistics Conditions

Wiemspro ships all products securely in special transport packaging.

Delivery times

As long as the product is available in stock, the order will be prepared for shipment the same day the payment is received and may take up to 3 days to ship. If for reasons beyond our control it is not possible to process your order in less than 72 hours, we will contact you.

* Wiemspro does not guarantee delivery times from the collection of the order by the transport company.

• An order will be considered delivered when the delivery note is signed by the customer.
• The customer will have 48 hours from receipt of the order to verify the integrity of all items. After these 48 hours, the shipment will be considered accepted and claims for damages or failures will not be accepted.
• The risk of loss or damage to the equipment passes to the customer at the time it leaves the manufacturer’s premises. In the unusual situation of receiving a shipment damaged by transport, the transport company should be claimed first.
• Subsequently, you must contact us through soporte@wiemspro.com or by phone +34 952 643 433, indicating the order number and the problem you are experiencing.

EU and International shipping

In all shipments it is necessary to include the customer’s phone number and email in the data. This will facilitate delivery:

* International shipments outside the European Union may require customs procedures that delay the delivery of the shipment. The Customs Agencies do not depend on the transport agency, so Wiemspro and the contracted transport company are not responsible for delays caused by the requirements of the Customs of each country.

Logistics Delay

Out of stock
If we cannot proceed with the shipment due to stock problems, the commercial department will be informed to inform the client of the estimated delivery times for the unavailable product.

Package delay
In the event that the transport agency has any incorrect shipping address or contact telephone number of the recipient, please contact the local transport agency directly to expedite the arrival of the same.

Packet loss
If the transport company loses the package, Wiemspro will claim the lost package from the transport company and send another to the customer as soon as possible.

* It is the responsibility of the contracted transport agency; except for transactions made in the United States, which will be governed in accordance with the laws of Wyoming.

Incomplete order

If the client claims that the order has not arrived in its entirety, Wiemspro will open a file to carry out the appropriate checks and the product/s that have not arrived will be sent to the client.

* Wiemspro will be responsible for the expenses derived from this operation.

If Wiemspro does not receive any communication 48 hours after receipt of the order by the client, it will be understood that the order has been received in its entirety and in optimal conditions.

Price and payment conditions

• The price of the equipment will be established in the invoices and budgets and do not include transport, customs, VAT, or any other type of tax, rate or expense, unless the parties expressly agree otherwise in writing.
• The client must pay any invoice in the terms agreed with Wiemspro. The lack of payment or the delay in the same implies a breach of the agreement between the parties, so Wiemspro may take the appropriate measures to execute a formal claim.
  

Property retention

Ownership of the equipment is transferred to the customer once the customer has paid Wiemspro the entire price of the order. Meanwhile, Wiemspro will retain full ownership of the teams.

In the event that the customer breaches these conditions, including non-payment, Wiemspro shall be entitled to take possession of the equipment.

The customer has the obligation to use the equipment with due care, following the guidelines established in the equipment’s instruction manual; and to immediately inform soporte@wiemspro.com, or your usual salesperson, if the equipment presents any irregularity in its use.

Applicacle law

All transactions or claims will be governed in accordance with the laws of Spain, including the legal relationship.

Limitation of Liability

All liability, condition, warranty and/or declaration implicit in the law are excluded to the maximum extent permitted by law.