The following points that we will describe below correspond to the guarantee offered by Wiemspro. Wiemspro is not responsible for the additional guarantees that the distributor has offered to the customer.
Having said this, Wiemspro guarantees the correct operation of the equipment from the date of purchase and establishes the following conditions for after-sales service, guarantee and technical service:
The guarantee does not cover economic losses for the time that the equipment is under repair.
Any failure caused by misuse by the client, or by possible accidents, blows, improper handling or negligent and inappropriate use of the equipment, disregarding the recommendations described in the material use manual, will not be covered by the guarantee.
That being said, the Wiemspro system loses all warranty when it has been subjected to:
The periods between receipt of the equipment, diagnosis and repair or replacement of the same can be extended up to one month (especially if any of the damaged components suffers out of stock).
The protocol or steps to request the guarantee is as follows:
Due to the legislative incorporation in consideration of COVID-19, to guarantee quality work in customer service and support and in order to protect our workers, the client or distributor has the obligation to send the equipment to be repaired in acceptable conditions in terms of hygiene and sanitation in any exposure scenario:
All transactions or claims will be governed in accordance with the laws of Spain, including the legal relationship.
Limitation of Liability
All liability, condition, warranty and/or declaration implicit in the law are excluded to the maximum extent permitted by laHeadquarters
Wiemspro is a wireless whole body system of muscle electrostimulation (EMS), pioneer at a worldwide level.
We offer an integral muscle electrostimulation system that includes suit/vest, device, APP and training.
Live a unique experience and improve both personal and group training results of your athletes.